Blue Helm

Before announcing new privacy changes, Facebook and the Death Star were synonymous.

After weeks of intense criticism and controversy, Evil Emperor Zuckerberg over at Facebook Corp. forsook the Dark Side (for now) and announced new and improved privacy settings that should arrive at our virtual doorsteps soon. Tech blogger Harry McCracken helps us by summarizing what exactly will change:

• Rather than having to wade through gazillions of granular settings, it’ll be easy to tell Facebook you want anything you post to be visible to friends only, friends of friends, or everybody. These rules will apply to future Facebook functionality that doesn’t exist yet.
• You’ll be able to make your Friends and Pages lists completely private.
• It’ll be easier to block apps on Facebook from getting at your information.
• It’ll be easier to block external sites such as Pandora which use Facebook’s new “Instant Personalization” from getting at your information. (Currently there’s no single place to go to do this, nor any way to block all sites with one click.)
• If users find these changes satisfactory, Facebook intends to avoid major changes to privacy policies “for a long time.”

So there you have it. I wholeheartedly support the new privacy settings, and I hope The Zuckster learned a valuable lesson from all this. He created Facebook to be a simple, intimate way for friends to share information. It’s grown into a ravenous information-hungry ogre. Bring the site back to its roots! Remember when U2 made that weird Pop album in the late 90s and everyone was like, Um, what band is this? Then U2 retraced its steps and released All That You Can’t Leave Behind, returning to the music that defined them as one of the greatest bands in history.

Yet again, Bono comes through with life-changing lessons.

You thought Facebook and Twitter were social media? Sorry, you’re wrong.

Social media, or as Olivier Blanchard put it, social communications (a label I like), is not a Facebook page, a Twitter account, or a blog. It’s not getting the most fans or followers. It’s not pushing a message out into the newest social network. It’s not putting little social networking logos on your web page. It’s not even posting regular content to your different accounts.

So what is social media/social communications? Here are a few ideas:

It’s being in the right spot

In order to reach your target markets you have to be where they are.  Are they on Twitter? Are your markets on Facebook? Do your target markets read the newspaper? Do they respond to billboards? Do they watch television? Do they go to trade shows or congregate at certain events? Are you where your markets are? All forms of media today can be social. If you’re not communicating with your markets where your markets are located, you aren’t being social.

It’s integration

Once you know where you markets are, you need to integrate. If you aren’t convinced that Facebook is going to be around for very long then you need to click here. When it boils down to it, Facebook has over 450 million active user. There is a good chance your markets are on Facebook. Does that mean you stop pursuing traditional marketing efforts? No! It means you start using your traditional marketing efforts more effectively. Come up with ideas to use traditional methods that will point people to your different social networks. Tell people to communicate with your company on Facebook, on Twitter or on your corporate blog. As you invite them to some sort of an action, you will see more people coming to your pages to interact with you.

It’s listening

Now that your social networks are budding with activity, what are people saying? Are you listening on Twitter? Are people commenting on your blog? Are people saying things that make you uncomfortable? Are they unhappy with your product or are they raving about how amazing you are? Are you listening?

It’s changing

If you’re truly listening to people, then you’ll need to make changes. If people are saying bad things, then you obviously need to change. If they’re saying good things, then surprise people with something even better. If people aren’t saying anything, then you need to do something to get people talking. Here are a couple of great posts by Olivier you really need to read about how a company can listen and change using social media in a crisis: Greenpeace vs. Nestle part 1 and part 2.

It’s communicating

To truly use social media, you have to communicate with people. True communication is a two way dialogue. You can’t just push a message out and hope you see results. You have to find out what people want, what they’re saying and respond appropriately. We live in an age where people all over the world can be a part of a community. Regardless of the role you want to have in that community, if you’re going to be a part of it you’re going to have to communicate effectively.

If you don’t know how to communicate, how to listen, how to change, how to integrate new and traditional media, or if you don’t know where your markets are, then don’t waste time on social networks. Why? Because you’re probably going out of business.

Cozy up to social media more often.

Using social media all of the time can get a little tedious. When you’re using Facebook, Twitter, YouTube, blog, or other forms of social media, it’s easy to get bogged down. You get wrapped up in making sure you post to your blog, that you tweet or that you check your Facebook News Feed. These online activities are all important (particularly for your business), but you need to make sure you’re having fun with it!

Take a few minutes today to rekindle your love for one of your social networks. Get on your blog and write about something different and exciting. Go on YouTube and watch some videos that make you laugh (click here and here to see a few of my favorites). Get on Twitter and try to connect with someone in your industry. Don’t just follow them, connect with them. Log onto Facebook and really get in touch with an old friend. Actually message them and start a genuine conversation. If you’re only seeing their updates from time to time, then you haven’t really re-connected with them.

Have fun, do something meaningful, renew your love!

What do you do to keep your social love affair going?

I am Bob Saget.

A recent craze has swept Facebook: Doppelganger Week (or is it Doppelganger Month? The fad has certainly lasted for more than a week). For those of you unfamiliar with the trend, Facebookers everywhere have replaced their normal profile pictures with photos of celebrity lookalikes. I was actually told by someone in middle school that I looked like Bob Saget. No, that doesn’t do wonders for a thirteen-year-old’s self-esteem, but it works great for a Facebook profile pic!

Unfortunately, Facebook’s Terms of Service could bust the party:

“You will not post content or take any action on Facebook that infringes or violates someone else’s rights or otherwise violates the law…We can remove any content or information you post on Facebook if we believe that it violates this Statement.”

That means that unless you took that celebrity photo yourself, you could be in violation of those terms. But not to worry, Facebook released a statement saying they haven’t received any complaints from celebrities and the site doesn’t plan on removing any doppelganger photos any time soon.

What a relief. Now I can turn my sights toward the next potential Facebook craze: Urban Dictionary Week.

When your friends speak out on Facebook, do you answer?

We all know about the ‘Like’ button on Facebook, and most of us probably use it from time to time. And we may or may not comment on a buddy’s post that particularly interests us. But did you know that you help increase your friends’ content value and prominence by ‘liking’ their posts or commenting more often?

For instance, let’s say you have a close friend that posts a funny YouTube video on Facebook. You watch it and laugh until you pee yourself. But you don’t comment on the video or use the ‘Like’ button to show your interest. And why should you? You’re a busy person with lots of other YouTube videos to watch. Here’s your friend’s problem: Her hilarious update will quickly fall victim to the massive amounts of other Facebook content constantly being generated. As the minutes pass, her post will fall lower and lower on News Feeds everywhere.

But if her video happened to have a lot of comments or ‘likes’, Facebook sees it as more valuable content and keeps it higher on News Feeds, even as other content comes in. Thus, your friend’s video is seen by far more friends and has more potential to become viral. And her self-esteem dramatically improves.

Some Facebook users avoid commenting or ‘liking’ posts because they get annoying notifications every time somebody else comments on the same update. This site on Mashable explains how to solve that pesky problem.

But in the end, why should you care if your friends’ posts get more exposure? Why should you take the time to comment or ‘like’ a status update or link. Well, because you’re a human being and social networking is, at its core, a conversation. You’re free to harvest the benefits of Facebook without participating, but that makes you lame.

So don’t be lame. Take the time to ‘like’ or leave a comment on a Facebook post that genuinely interests or entertains or inspires. Doing so cultivates more good content, and I think we all can agree that our Facebook News Feeds would greatly benefit from better content.