Blue Helm

What is your target audience? Cater your posts to your niche.

Why do you use Twitter, Facebook or a blog? Are you trying to reach a specific niche, like business people, moms, teenagers or social media experts? Who do you want reading what you post? These are questions I recommend you ask yourself often to keep the correct perspective before posting different social messages.

Sometimes, as a social media professional, I find myself tweeting less of the things I find interesting (articles, videos, etc) because they’ve already been shared online by millions of people. For example, just look at the Mashable home page and you’ll see that hundreds and sometimes thousands of people tweet Mashable’s content regularly. I find myself less motivated to tweet this popular content because it seems like everyone has seen it already. But this is false! Just because I’ve read or seen a piece of content doesn’t mean the people who follow me have encountered it too.

In reality, it doesn’t matter if you post a piece of content someone may have already seen. The point is to post content that is interesting to you, and what you believe your audience will appreciate. I don’t care if some social media person sees my profile and thinks, “I’ve already read that.” Why? Because they’re not my target audience. My target audience includes the people who don’t read all of the social media blogs. They don’t have time to read the hundreds of interesting posts out there, so they come to me to read the ones I feel are the best. Why do they care? Because I consistently post things they like.

The moral of the story: no matter what industry you’re in, don’t forget that your target audience comes to you for updates. They’re not visiting all of the sites you’re visiting. They rely on you to sift through what’s good and what’s not.

You thought Facebook and Twitter were social media? Sorry, you’re wrong.

Social media, or as Olivier Blanchard put it, social communications (a label I like), is not a Facebook page, a Twitter account, or a blog. It’s not getting the most fans or followers. It’s not pushing a message out into the newest social network. It’s not putting little social networking logos on your web page. It’s not even posting regular content to your different accounts.

So what is social media/social communications? Here are a few ideas:

It’s being in the right spot

In order to reach your target markets you have to be where they are.  Are they on Twitter? Are your markets on Facebook? Do your target markets read the newspaper? Do they respond to billboards? Do they watch television? Do they go to trade shows or congregate at certain events? Are you where your markets are? All forms of media today can be social. If you’re not communicating with your markets where your markets are located, you aren’t being social.

It’s integration

Once you know where you markets are, you need to integrate. If you aren’t convinced that Facebook is going to be around for very long then you need to click here. When it boils down to it, Facebook has over 450 million active user. There is a good chance your markets are on Facebook. Does that mean you stop pursuing traditional marketing efforts? No! It means you start using your traditional marketing efforts more effectively. Come up with ideas to use traditional methods that will point people to your different social networks. Tell people to communicate with your company on Facebook, on Twitter or on your corporate blog. As you invite them to some sort of an action, you will see more people coming to your pages to interact with you.

It’s listening

Now that your social networks are budding with activity, what are people saying? Are you listening on Twitter? Are people commenting on your blog? Are people saying things that make you uncomfortable? Are they unhappy with your product or are they raving about how amazing you are? Are you listening?

It’s changing

If you’re truly listening to people, then you’ll need to make changes. If people are saying bad things, then you obviously need to change. If they’re saying good things, then surprise people with something even better. If people aren’t saying anything, then you need to do something to get people talking. Here are a couple of great posts by Olivier you really need to read about how a company can listen and change using social media in a crisis: Greenpeace vs. Nestle part 1 and part 2.

It’s communicating

To truly use social media, you have to communicate with people. True communication is a two way dialogue. You can’t just push a message out and hope you see results. You have to find out what people want, what they’re saying and respond appropriately. We live in an age where people all over the world can be a part of a community. Regardless of the role you want to have in that community, if you’re going to be a part of it you’re going to have to communicate effectively.

If you don’t know how to communicate, how to listen, how to change, how to integrate new and traditional media, or if you don’t know where your markets are, then don’t waste time on social networks. Why? Because you’re probably going out of business.

Cozy up to social media more often.

Using social media all of the time can get a little tedious. When you’re using Facebook, Twitter, YouTube, blog, or other forms of social media, it’s easy to get bogged down. You get wrapped up in making sure you post to your blog, that you tweet or that you check your Facebook News Feed. These online activities are all important (particularly for your business), but you need to make sure you’re having fun with it!

Take a few minutes today to rekindle your love for one of your social networks. Get on your blog and write about something different and exciting. Go on YouTube and watch some videos that make you laugh (click here and here to see a few of my favorites). Get on Twitter and try to connect with someone in your industry. Don’t just follow them, connect with them. Log onto Facebook and really get in touch with an old friend. Actually message them and start a genuine conversation. If you’re only seeing their updates from time to time, then you haven’t really re-connected with them.

Have fun, do something meaningful, renew your love!

What do you do to keep your social love affair going?

It's finally time to clean up your social networks.

Over the last few years, two remarkably surprising and unpredictable phenomena have radically changed the way most Americans spend their time and lives. One is the rise of social media. The other is the Great Recession.

First, social media is quickly altering the way humans communicate and interact with one another. Don’t believe me? 95% of employers polled in a recent business survey say they use LinkedIn to attract job candidates. The United States government just eased sanctions on Iran and Cuba to encourage social media use among their citizens. CNN now sees Facebook as a bigger competitor than FOX News. And on and on it goes.

In the mean time, the economic recession has paralyzed millions of businesses, families and nations. It’s harder now for a recent college graduate to find a good job than it’s been in decades.

So what do these two changes have in common? It’s simple: College graduates must use social media to foster personal branding in order to beat the recession. But how?

I was going to spill out a half-dozen suggestions in this blog post today, but my wise business colleague suggested I create a series of posts that address this important issue, step by step. I gladly took his advice, and I’ll focus this morning on the importance of keeping your social networks clean and appropriate.

Clean up your social networks: A study last year revealed that 45% of employers use social networks like Facebook and MySpace to screen potential job candidates. That number is bound to increase as social media becomes even more widely used. What does that mean for you?

• Learn about privacy features on Facebook. I cannot tell you how many people I come across that have no idea that all their Facebook information, including phone numbers, private notes and embarrassing pictures, are public online. Educate yourself and make invisible sensitive information on Facebook.
• If you’re smart, you’ll simply erase any negative or compromising material on Facebook, especially photos. If your friends occasionally post inappropriate comments or pictures on your Facebook wall, see the link in the point above.
• If you have a blog, that is very good. But, like Facebook, make sure your blog is appropriate for all to see, including potential or current employers.
• Make sure spammers aren’t following you on Twitter. Block them. Oftentimes, spammers will use pornographic images in their profile pictures which are visible to someone looking at your Twitter followers.
• Abandon MySpace. It’s filthy and chaotic and ridden with 13-year-olds. It will do little, if anything, to further your career. Say goodbye and walk away.

In short, remember to make your social networks clean and don’t ever post anything online that could come back to embarrass or hurt you.

Over the next couple years, social media will become even more mainstream and will evolve and grow in ways we can’t yet predict. The recession will (hopefully) wither away into oblivion, like the Wicked Witch of the West slowly melting in a pool of oozy water. Those transformations are good, but it highlights the point that the time to use social media to establish your personal brand is now. The world, as it recovers from the economic downturn, will not wait for you to catch up.

In honor of Presidents Day I have to give props to President Obama for doing so well in the social media realm. Whether you’re a Democrat, Republican, or somewhere in between, you can’t deny that the man has done wonders in reaching out to The People via social media. As I’m writing this he has over 7.5 million fans on his Facebook page and close to 3.3 million followers on Twitter. No one else in the political arena has anywhere near as much online support. Sarah Palin, who seems to be the next most popular political figure on Facebook and Twitter, has just over 1.36 million fans on Facebook and barely 80,000 followers on Twitter. The number of her supporters pales in comparison to President Obama’s.

In addition to having large numbers of supporters on the major social networks, Obama has done a great job galvanizing his fan base. Outside of his official pages, there are thousands of groups, profiles, YouTube videos, websites, forums and blogs supporting his cause.

Obama has proven himself a worthy campaigner. Edelman, one of the top independent PR firms in the world, wrote a great report on how Obama used social media to win the 2008 Presidential Election. Click here to read the report.

A warning to all politicians

President Obama isn’t the only one who has used social media effectively to influence elections. A more recent example can be seen in Scott Brown’s surprise victory in Massachusetts. As of Jan. 1, Brown had over 70,000 fans while Martha Coakley had just over 13,000. Click here to read this Wall Street Journal report for more telling statistics about the Massachusetts election.

If you want an idea of who may or may not win their elections this upcoming November, just compare how the candidates are doing in the social media race.

Politicians beware; do not ignore social media!