Blue Helm

I have to admit I was a little surprised when I saw the following chart on Mashable the other day:

The lines in the graph that surprised me the most corresponded with LinkedIn and Twitter. LinkedIn actually had a better year than Twitter!

We’ve all heard about how Twitter is growing like crazy. Ever since Ashton Kutcher challenged CNN to a Twitter-off, Twitter has been all over the media. Celebrities, news shows, websites and commercials all promote Twitter in some way. As a result, Twitter has grown at an remarkable rate, but surprisingly, LinkedIn has grown more.

How has LinkedIn done it? Here are a few ideas I had:

1. LinkedIn is more robust – I love Twitter, but there’s only so much you can do with 140 characters and a few different symbols like @ or #. LinkedIn has all sorts of great resources to help you connect with other people. They have groups, they suggest people you may want to connect with, there’s the Q & A section and they have improved link sharing capabilities. Also, your profile says a lot more about who you are and you can recommend close connections. These features are attractive to someone who’s looking to connect and network on a deeper level.

2. LinkedIn is easier to use – This may sound contrary to my first point, but hear me out. First, Twitter is not easy to understand for a new user. They don’t know what a re-tweet is, they don’t know what a hash tag does and they don’t know what the heck they should tweet. Worst of all, Twitter does a terrible job of explaining all of the ins and outs of how to use the site. Twitter does have a 101 course, but it’s not easy to find. The 101 course should be a part of the sign-up process. Second, Twitter is very high maintenance. If you want to have a successful Twitter account you have to tweet a lot of great content, which is not an easy task for most people. Third, there are all sorts of spam on Twitter. People get tired of being followed by accounts who are following 300 people and have few or no followers. I have to delete spam every day on Twitter, while on LinkedIn I’ve never had to. LinkedIn on the other hand is very user-friendly. There is a side bar tool that tells you what you need to do to complete your profile. They have great tabs that are easy to understand. All of the updates are broken up into categories. Not only is LinkedIn clean and easy to use, but you don’t have to update it all of the time. If you update it once a week you’re doing great.

3. LinkedIn’s demographic is specific – LinkedIn targets business professionals. There’s no point for everyone and their dog to get on LinkedIn and clutter up the space. The only reason people are active on LinkedIn is to network with other professionals. On the other hand, Twitter is full of people talking about everything from Justin Bieber to Earth Day. It’s not easy to sift through all of the noise to hear what you want.

4. Twitter is helping to grow LinkedIn – I think all of the hype Twitter gets actually helps LinkedIn. Convincing people that they need to be a part of the social networking revolution has gotten a lot easier as more and more people hear about these sites in the news. Professional people keep up with news; as a result, they turn to a network that makes sense to them…LinkedIn.

Why do you think LinkedIn is outpacing Twitter? Do you think I’m way off base? Let me know.

In my last post, I focused on the need for college alumni to clean up their Facebook pages, Twitter feeds and blogs. In today’s highly-competitive and unpredictable job environment, you can’t afford to have potential employers come across negative or incriminating information on your social networks (particularly photos). If you haven’t done so already, it’s time to clean house.

This morning I want to write about the next step in evolving your social sites into positive and dynamic networking tools: professionalize.

What does that mean? Well, if you haven’t figured out by now that social networks play a commanding role in 21^st century personal branding, it’s time to take a crash course in reality. Like it or not, Facebook matters in the business world. So do LinkedIn, blogging and a host of other “new media” channels. These are robust, highly compelling tools to use in your networking and job searching endeavors. So you must professionalize your social networks—you must develop them into qualified, focused sites that employers, coworkers, interviewers, former professors and colleagues will respect, value and share with others. However, you don’t have to turn all your social networks into stale, emotionless resumes. You can still use Facebook and Twitter for personal or social reasons…just be aware that employers and business people will see your sites. You want them to look great.

(The following suggestions are for those that already have existing social networks, like Twitter, Facebook or LinkedIn. If you currently don’t use any social networks, but want to start building your social media presence, go here.)

Upload good profile pictures. Online profile pictures can make significant first impressions on potential employers and others. You definitely don’t want a photo of your recent drunken late-night escapade greeting every visitor to your social networks. Your Facebook profile photo doesn’t have to be uber-professional, but it should be well-cropped and likable. LinkedIn profile shots can have a more professional feel, depending on your industry. Make sure your Twitter profile picture is cropped well and shows your face clearly (unless your Twitter page is based around a product or company). Remember, you’re branding yourself.

Maintain a well-written bio. Most social networks give you the option to include a small biography about yourself. Use this to your advantage! Include work and professional information about yourself on Facebook and especially LinkedIn. Bring some of the strongest parts of your resume over to your social networks. If you’re using Twitter, make your bio short, but full of key words that stand out to people searching about your industry.

Keep your blog focused. Maintaining a consistent, professional blog can be one of the most effective and rewarding online networking tools. If you do have a blog, make sure it caters to a specific industry or niche—and keep it focused! What is your expertise? Your greatest talent? Write about that, and little else. Whether its finance, politics, cooking or PR, keep your blog relevant to one industry. You’ll begin to attract readers from your field that will respect your writing and take notice of your skills. Your status as an opinion leader will grow—and that is a big deal to employers.

Fill out your LinkedIn profile. Build your summary, grow your contacts, ask for recommendations, use LinkedIn’s “Q & A” feature, etc, etc. Go here to learn how to grow and effectively utilize your LinkedIn presence. You really can use it as a great online resume.

Create a custom background on Twitter. This isn’t absolutely necessary, but it’s a nice addition to your Twitter presence, and could really impress potential employers and colleagues. Go here to learn how to get started.

Professionalize! Make your social networks attractive, interesting and, most importantly, impressive to potential employers. Remove all the childish rubbish and consistently update your profiles with genuine and professional content.

My next few posts will focus on specific social networks and how to use each one to build your personal brand. Stay tuned!

You thought Facebook and Twitter were social media? Sorry, you’re wrong.

Social media, or as Olivier Blanchard put it, social communications (a label I like), is not a Facebook page, a Twitter account, or a blog. It’s not getting the most fans or followers. It’s not pushing a message out into the newest social network. It’s not putting little social networking logos on your web page. It’s not even posting regular content to your different accounts.

So what is social media/social communications? Here are a few ideas:

It’s being in the right spot

In order to reach your target markets you have to be where they are.  Are they on Twitter? Are your markets on Facebook? Do your target markets read the newspaper? Do they respond to billboards? Do they watch television? Do they go to trade shows or congregate at certain events? Are you where your markets are? All forms of media today can be social. If you’re not communicating with your markets where your markets are located, you aren’t being social.

It’s integration

Once you know where you markets are, you need to integrate. If you aren’t convinced that Facebook is going to be around for very long then you need to click here. When it boils down to it, Facebook has over 450 million active user. There is a good chance your markets are on Facebook. Does that mean you stop pursuing traditional marketing efforts? No! It means you start using your traditional marketing efforts more effectively. Come up with ideas to use traditional methods that will point people to your different social networks. Tell people to communicate with your company on Facebook, on Twitter or on your corporate blog. As you invite them to some sort of an action, you will see more people coming to your pages to interact with you.

It’s listening

Now that your social networks are budding with activity, what are people saying? Are you listening on Twitter? Are people commenting on your blog? Are people saying things that make you uncomfortable? Are they unhappy with your product or are they raving about how amazing you are? Are you listening?

It’s changing

If you’re truly listening to people, then you’ll need to make changes. If people are saying bad things, then you obviously need to change. If they’re saying good things, then surprise people with something even better. If people aren’t saying anything, then you need to do something to get people talking. Here are a couple of great posts by Olivier you really need to read about how a company can listen and change using social media in a crisis: Greenpeace vs. Nestle part 1 and part 2.

It’s communicating

To truly use social media, you have to communicate with people. True communication is a two way dialogue. You can’t just push a message out and hope you see results. You have to find out what people want, what they’re saying and respond appropriately. We live in an age where people all over the world can be a part of a community. Regardless of the role you want to have in that community, if you’re going to be a part of it you’re going to have to communicate effectively.

If you don’t know how to communicate, how to listen, how to change, how to integrate new and traditional media, or if you don’t know where your markets are, then don’t waste time on social networks. Why? Because you’re probably going out of business.